Frequently Asked Questions

Orders

Orders can be modified or canceled within 24 hours of placement.

After your order is shipped, we’ll send you a tracking number via email

Contact us immediately with photos of the damage. We’ll arrange for a replacement or refund.

Yes, items can be returned or exchanged within 14 days of delivery. Terms apply

Unfortunately, custom-made items are non-refundable unless there is a defect.

Yes, we deliver to remote areas, though shipping times may be longer.

Yes, pickup is available at our Lagos location. Choose this option at checkout.

Payment

We accept credit/debit cards, bank transfers, and PayPal.

Yes, cash on delivery is available within Lagos for select items.

Customs duties and taxes may apply for international orders. These are the customer’s responsibility.

Shipping

Yes, we offer worldwide shipping.

Yes, express shipping is available for an additional fee.

Shipping costs vary based on location and weight. The exact fee is calculated at checkout.

Delivery within Nigeria takes 3-5 business days. International shipping takes 7-14 business days.

Free shipping is available on orders above a certain amount. Check our website for details.